Hello my name is Joseph Robinson and I am the Service Improvement Apprentice for Skills for Work. I am currently working towards an Award in Business Administration Level 3. I have been in my current role for almost a year and I would like to share my experience with you. This apprenticeship has given me an opportunity to work with experienced practitioners who have been able to support me every step of the way. I have learnt to liaise with customers from all backgrounds and all walks of life. This apprenticeship has rewarded me with an increase in responsibility; I now monitor our organisation’s waiting list and have completed a tracking project which has contributed to an increase in business for our family learning services. I would recommend an apprenticeship for anyone who wants to earn a living and build their skills whilst working towards an accredited qualification.